Every paid or placed order is a row in Orders. Status moves from the list in Portal, the App, or the register.
- Open Orders in Portal or the App. Filter by status if the board is busy.
- Open a ticket to see items, coupon, redeemed points, and customer notes.
- Move the status as you cook, pack, or hand over. Cloud POS can advance the same ticket.
- If WhatsApp routing is on, reply to the customer in chat and still update status here so reports stay correct.
- Use the sales PDF at the end of the day to reconcile the board.