Tracking is on the store you ordered from. Status changes when the merchant advances the ticket.
- Sign in on that storefront.
- Open Orders and select the ticket by number or date.
- Read the current status (placed, preparing, ready, delivered) and the item list.
- If you messaged the shop on WhatsApp, the status in Orders is still the source for what is actually happening.
- Questions about a missing item go to the shop contact — Outqr support cannot move another merchant's ticket.