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Shopper Chat
Customer Sep 1, 2026

How do cart and wishlist work in chat?

Cart is your bag; wishlist is saved-for-later. Both share the storefront browser session.

Line items stay with this shop in your browser until checkout or clear.

  1. Open Cart to change quantities or checkout.
  2. Open Wishlist to move items into the cart.
  3. The classic storefront on the same device keeps the same bag.
  4. Clear cart does not clear wishlist.
  5. Signed-in accounts unlock order history after purchase.

Related articles

How do I open store chat?

Open the merchant chat URL or the embed on their site. Same catalog and cart session as the classic storefront.
How do I browse the catalog in chat?

Ask the shopper or open Catalog to see categories and products with the same inventory as Smart Catalog.
Do I need an account to buy in chat?

Guests can check out with contact details. Sign in for account, addresses, and order history.
How do I check out and pay in chat?

Open Cart, review lines, enter contact and shipping or pickup, then pay with the methods the shop enabled.