Chat and the classic storefront sell one catalog.
- Tap Catalog or ask for a category.
- Open a product and choose variants.
- Add to cart or wishlist.
- Return to Chat without losing the bag.
- Missing items are inactive in the shop catalog.
Shopper Chat
Customer
Sep 1, 2026
How do I browse the catalog in chat?
Ask the shopper or open Catalog to see categories and products with the same inventory as Smart Catalog.
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How do I open store chat?
Open the merchant chat URL or the embed on their site. Same catalog and cart session as the classic storefront.
How do cart and wishlist work in chat?
Cart is your bag; wishlist is saved-for-later. Both share the storefront browser session.
Do I need an account to buy in chat?
Guests can check out with contact details. Sign in for account, addresses, and order history.
How do I check out and pay in chat?
Open Cart, review lines, enter contact and shipping or pickup, then pay with the methods the shop enabled.