Status updates when the merchant advances the ticket.
- Keep the order number.
- Signed-in: Account → Orders.
- Read status and items.
- Guests contact the shop with the order number.
- Outqr cannot move another merchant's ticket.
Shopper Chat
Customer
Sep 1, 2026
How do I track an order from chat?
After checkout, open Order history from Account when signed in, or use the confirmation and order number with the shop.
Related articles
How do I open store chat?
Open the merchant chat URL or the embed on their site. Same catalog and cart session as the classic storefront.
How do I browse the catalog in chat?
Ask the shopper or open Catalog to see categories and products with the same inventory as Smart Catalog.
How do cart and wishlist work in chat?
Cart is your bag; wishlist is saved-for-later. Both share the storefront browser session.
Do I need an account to buy in chat?
Guests can check out with contact details. Sign in for account, addresses, and order history.