Outqr
Shopper Chat
Merchant Sep 1, 2026

How do I enable Smart Chat for my store?

Merchants turn on chat in store preferences so shoppers can use Outqr.Chat against the live catalog.

Smart Chat is Premium. Email billing@outqr.com from Me in the app. Staff turn Premium on, then enable chat.

Smart Chat uses the same catalog and checkout as your storefront.

  1. In Portal, open store chat preferences.
  2. Enable shopper chat and save.
  3. Confirm the catalog is published.
  4. Place a test order on the chat URL or embed.
  5. Share the chat link with customers.

Related articles

How do I open store chat?

Open the merchant chat URL or the embed on their site. Same catalog and cart session as the classic storefront.
How do I browse the catalog in chat?

Ask the shopper or open Catalog to see categories and products with the same inventory as Smart Catalog.
How do cart and wishlist work in chat?

Cart is your bag; wishlist is saved-for-later. Both share the storefront browser session.
Do I need an account to buy in chat?

Guests can check out with contact details. Sign in for account, addresses, and order history.